The 2016 awards recognising the UK’s top estate agents for customer service have just been announced and we are delighted to announce that we came fifth out of the top 50 UK agents for customer service out of approximately 10,000 UK wide agents working with raterAgent.
As those of you who have worked with us already will know, we are signed up to a review system called raterAgent. The brilliant thing about these reviews is that all customer feedback undergoes raterAgent’s ‘Triple lock transparency check’, which includes an algorithm that takes into account a matrix of 13 x 13 fakery factors such as the author’s IP address, location and profile. For added reassurance, reviews undergo further checks by a team of (human) moderators who check each review author against electoral roll information, social media and other sources.
raterAgent has extended its ethical ethos to its annual awards scheme, now in its second year. Rather than rely on corporate sponsorship, which could leave raterAgent vulnerable to accusations of undue influence, the company self-funds the awards. This means no agent is charged an entry fee and allows everyone in the raterAgent directory to be entered automatically, making the awards totally transparent. By keeping the awards free to enter, the winners gain recognition entirely on the basis of genuine customer reviews.
After each transaction with a raterAgent-registered sales or letting agent, customers are asked to score the branch on five criteria and give an overall rating:
- Valuation achieved
- Speed of transaction
- Value for money
- Local knowledge
- Quality of staff
- Overall rating
Companies and individuals are then ranked according to their scores to find the best performing estate agency/lettings businesses and individuals nationally according to their customers.
Commenting on the results, raterAgent chairman Bill McClintock said, “These are the industry awards that matter as they are based entirely on genuine reviews from customers who have experienced the agent’s service first-hand. All reviews have been verified thoroughly under our Triple Lock Transparency Check so our company and individual winners have every reason to feel proud that the exemplary service they give their customers has been recognised. We congratulate all our 2016 winners.”
On hearing of the award, Cliff Cooper, Move Revolution Managing Director said “We are thrilled with this result, and proud that so many of us have been recognised on an individual level within these results. As we do love to excel, clearly we will be pulling out all the stops to build on this result next year.”
This won’t surprise those of you who have experienced our service first hand and have left us all these fantastic reviews! For the rest of you, here are a couple of the numerous reviews written by our very happy clients:
“If you are reading this review and considering the services of this company my advice would be take no hesitation in signing up. From someone who had a very bad experience with one of the big high street companies my only wish would have been that I had met with Louise, Damian and Zach from the start. First class customer service aided with a passion to sell your property at the right valuation, leading you through the whole process from marketing your property, viewings to prompt feedback- very refreshing. I can’t thank them enough and would have no reservations for recommending them.”
“We are extremely pleased with our service from Move Revolution, especially with Hannah Gunn. She is extremely professional and guided us through every step of the process whilst renting out our property. She found us Tenants within a week of appointing the rental, which was fantastic and a huge weight off our minds. The communication was excellent between Hannah and ourselves and we are very satisfied with the overall experience. After using an unprofessional company previously we have gained much more confidence in using Move Revolution for our rental management company. We will definitely continue to use Move Revolution in the future and especially Hannah who we have total confidence in dealing with our rental. Carry on the good work Hannah you’re a star!”
For those of you thinking of selling or letting your home, our teams would love to hear from you:
REDHILL & REIGATE: 01737 888220
CATERHAM & OXTED: 01883 708388
LINGFIELD & EAST GRINSTEAD: 01342 888450
CRAWLEY & HORSHAM: 01293 127620
HAYWARDS HEATH & BURGESS HILL: 01444 657657
CROYDON, COULSDON & PURLEY 0208 819 3272
SEVENOAKS AND TONBRIDGE 01732 617617
TUNBRIDGE WELLS 01892 300600
BRIGHTON 01273 921500