New research published today found that 93.8% of calls to UK estate and letting agents go unanswered on weekday evenings. Our team is available from 8am to 8pm every day, and our booking system stays open around the clock, so a viewing or valuation can be booked the moment someone decides they’re ready, whatever time that is.
New research published today found that 93.8% of calls to UK estate and letting agents go unanswered on weekday evenings. At Move Revolution you can book a viewing (or valuation) outside office hours any time, because our booking system runs around the clock, even though our team is on hand from 8am to 8pm every day.
I read the figures from InStep AI’s research this morning and, if I’m honest, none of it surprised me. It’s something we’ve thought about carefully at Move Revolution, and it’s part of why we built things the way we have.
The study covered over 3,000 UK property business phone numbers. Calls made between 6pm and 9pm on weekday evenings were answered by a person just 4.1% of the time. The rest went to voicemail, an automated message, or simply rang out.
One detail in the research matters more to me than the headline figure. Of the enquiries that arrive outside office hours, 31% of them are viewing requests. People aren’t only browsing listings after work. Many of them are ready to book.
Why evening calls get missed in the first place
This isn’t a case of agents not working hard enough. Most branches close at 6pm because that’s when the working day ends, not because demand stops. Sellers do their research and make decisions in the evening, often after they’ve had time to talk things through at home. Buyers browse listings on the sofa. None of that fits neatly into a 9 to 5 window.
The research found the gap was widest among mid-sized agencies, with 96% of evening calls unanswered, compared with 93.6% among independents and 92.2% for the largest networks. Whatever the size of the agency, the pattern is the same. Opening hours and customer availability don’t line up.
How we’ve approached it at Move Revolution
Our team is on hand from 8am to 8pm, seven days a week, so there’s more of the day covered by a real person than most agencies offer. But I don’t think a longer working day is the whole answer, because even that still has an edge to it somewhere.
Our website is linked directly into Street, our live booking system. That means if someone decides at 10pm that they want to book a viewing or a valuation, they can go ahead and do it there and then. It’s confirmed straight into our diary, not sitting in an inbox waiting for someone to pick it up the next morning.
It’s a small structural choice, but it changes what “available” actually means to us. Rather than asking people to wait for our hours, we’ve built a system that works to theirs.
What this means if you’re thinking about moving
If you’re weighing up when to get in touch, my honest answer is: whenever suits you. If it’s during the day, our team will pick up the phone. If it’s an evening or a weekend and you’re ready to book a viewing or a valuation, you don’t need to wait for the office to reopen. You can do it directly through our website, at any hour, and it goes straight into our live diary.
If you’re thinking about selling or letting and want to book a viewing or valuation at a time that suits you, not just our office hours, visit moverevolution.com/property-valuation or call the team on 0330 223 1000.
Paul Mulligan, Managing Director, Move Revolution
Paul has spent more than two decades helping homeowners across Surrey, Sussex and Kent sell successfully. His approach is built on accurate pricing, honest advice and proactive communication from the first conversation through to completion. Paul writes the Smart Move Series to give sellers the kind of straight-talking guidance that leads to better decisions and better outcomes.
About Move Revolution
Move Revolution is an employee-owned estate agency helping people buy, sell, let and rent across Surrey, Sussex, Kent and South London. As an employee-owned business, every member of our team has a genuine stake in the service we provide. We combine accurate pricing, professional photography, strategic marketing and dedicated sales progression to support clients clearly and proactively from first conversation through to completion.
Frequently asked questions
Can I book a viewing with Move Revolution outside office hours?
Yes. Our booking system is linked to Street and is available at any time, so you can book a viewing or a valuation in the evening or at the weekend and have it confirmed directly into our diary.
What are Move Revolution’s opening hours?
Our team is available from 8am to 8pm, seven days a week, for calls and enquiries.
What happens if I call in the evening and no one answers?
Outside our 8am to 8pm hours, the quickest way to move things forward is to book directly through our website. Bookings made this way go straight into our live diary rather than waiting for a callback.
Why do most estate agents miss evening calls?
Research published in August 2026 by InStep AI found that 93.8% of calls to UK estate and letting agents go unanswered on weekday evenings, largely because office hours don’t match when many buyers and sellers are actually free to get in touch.