MOVE REVOLUTION LETTINGS
emergency support
Clear guidance on what to do when something presents an immediate risk and cannot safely wait until the next working day.
What counts as an emergency?
WHEN IT CANNOT WAIT
Immediate danger - For a fire or immediate threat to life, leave the property, stay outside and call 999. If you smell gas or suspect carbon monoxide, move to a safe place and call 0800 111 999.
Uncontrolled water - A significant leak or burst pipe that cannot be contained is an emergency. Turn off the water if it is safe to do so and during office hours, contact the Move Revolution property management team, out of office hours contact our emergency contractor. For a wider water or sewer incident, contact your water supplier.
Unsafe or insecure property - If a break-in is happening or someone is in danger, call 999. For serious damage that leaves an external door or window insecure, during office hours, contact the Move Revolution property management team, out of office hours contact our emergency contractor.
Essential services - A complete loss of heating during severe cold, or a serious electrical fault that makes the property unsafe. During office hours, contact the Move Revolution property management team, out of office hours contact our emergency contractor.
WHO TO CONTACT
During office hours
Our property management team is available from 9am to 5pm, Monday to Friday.
Call 01737 457 877 or email pm@moverevolution.com. Tell us what has happened and include photographs, appliance details and fault codes where possible. Outside office hours
Only use the emergency contractor when there is an immediate risk to you or the property and the problem cannot safely wait until the next working day.
The contractor will assess the situation and, where necessary, attend to make the property safe.
Outside office hours emergency.
When it cannot wait.
If your property is fully managed by Move Revolution and a genuine emergency happens while our office is closed, call our approved emergency contractor.
They will assess the situation by telephone first. If someone needs to attend, their role is to make the property safe. Any further work must be authorised by Move Revolution or your landlord. Please do not authorise additional work yourself.
If the issue is not considered an emergency, it will be passed to our property management team for the next working day. You may be responsible for the call-out charge if a contractor attends and the problem is found not to be an emergency.
Lost or forgotten keys are not classed as an emergency. Any locksmith or replacement-key costs will be your responsibility.
