Question 1

Landlord Fees

Accepted Answer

Our lettings services are designed to provide the right level of support for your property. Below is a clear breakdown of our service fees, including VAT, so you know exactly what to expect.Move-In | Let Only -One month's rent + VAT Move-Safe | Rent Collection -10% + VAT (12% including VAT)Move-Smart | Fully Managed -12% + VAT (14.4% including VAT)Move-Secure | Fully Managed + Rent Protection -15% + VAT (18% including VAT)Tenancy Setup & Administration -£500 inc. VATMove Revolution is a member of The Property Ombudsman redress scheme and the Propertymark Client Money Protection Scheme.

Question 2

Other Landlord Fees

Accepted Answer

The following charges may apply depending on your chosen service and the additional support required.Annual income statement £30 inc. VATProperty inspection £60 inc. VAT per inspectionProperty visit £60 inc. VAT per visit (up to one hour)Compliance oversight and certification monitoring From £30 inc. VATSection 13 rent adjustment procedures £180 inc VATCheck-out coordination £180 inc. VATDeposit dispute handling £250 inc. VATRent protection insurance and legal expenses cover Available as an optional service for applicable packages. Please contact us for a quotation.

Question 3

Tenant Fees & Permitted Payments

Accepted Answer

We believe every tenant should understand the costs involved in renting a home. Under the Tenant Fees Act 2019, as amended by the Renters' Rights Act 2025, the following payments may apply to residential tenancies in England.RentThe agreed rent for your property, payable in accordance with your tenancy agreement. Rent cannot be requested or accepted before the tenancy agreement is signed. For a monthly tenancy, no more than one month's rent may be required between signing the agreement and the tenancy starting.Refundable Holding DepositUp to one week's rent to reserve a property while referencing and pre-tenancy checks are completed. This is subject to the statutory rules governing repayment and retention.Refundable Tenancy DepositUp to five weeks' rent where the annual rent is below £50,000, or up to six weeks' rent where the annual rent is between £50,000 and £100,000. Deposits are protected in a government-approved tenancy deposit protection scheme.Changes to a TenancyWhere a tenant requests a change to their tenancy agreement, a charge of up to £50 including VAT may apply, or reasonable costs where these exceed £50 and can be evidenced.Early TerminationWhere a tenant requests to end their tenancy without giving the required notice, a payment may apply. Any payment must comply with the statutory limits and must not exceed the landlord's actual loss or the letting agent's reasonable costs, as applicable.Late Payment of RentWhere rent is outstanding for at least 14 days, interest may be charged at no more than 3% above the Bank of England base rate, calculated on the overdue amount for the period it remains unpaid, where provided for in the tenancy agreement.Lost Keys or Security DevicesThe reasonable cost of replacing lost keys or security devices may be charged, supported by evidence of the costs incurred, where provided for in the tenancy agreement.Utilities and Household BillsTenants may be responsible for council tax, utilities, television licences and communication services, depending on the terms of their tenancy agreement and applicable legislation.

Question 4

Client Money Protection

Accepted Answer

Protecting our clients' money is an important part of our responsibility. Move Revolution is a member of the Propertymark Client Money Protection Scheme, which provides financial protection for landlords and tenants in certain circumstances where an agent is unable to repay client money held on their behalf. Our current membership certificate and information about how we handle client money are available below.View our Client Money Protection CertificateView our Client Money Handling ProceduresView Propertymark Membership Rules

Question 5

Redress Scheme & Complaints

Accepted Answer

If something isn't right, please contact our team so we can understand your concerns and work towards a resolution. Move Revolution is a member of The Property Ombudsman (TPO), a government-approved independent property redress scheme. If your complaint remains unresolved after following our complaints procedure, you may be able to refer it to The Property Ombudsman for independent consideration.View our Complaints ProcedureThe Property OmbudsmanUnit 159756, PO Box 7169, Poole, BH15 9ELwww.tpos.co.uk

Question 6

Professional Memberships

Accepted Answer

Move Revolution is a member of Propertymark, the professional body for property agents.Our membership reflects our commitment to professional standards, transparency and good practice across our sales, lettings and property management services.View our Propertymark Membership Certificate

Lettings Fees
& Compliance

Clear fees & transparency.

Lettings Fees & Compliance

Professional Standards & Compliance

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Lettings Fees& Compliance

Clear fees & transparency.

Lettings Fees & Compliance

Professional Standards & Compliance

Let's talk about your rental property.

Let's talk about your rental property.

Lettings Fees
& Compliance